
Frequently Asked Questions
Orders
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It may be possible to modify or cancel an item within 24 hours if it hasn’t been processed for shipment yet. Unfortunately, if it has already been processed we will have to treat your modification or cancelation as a return.
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If your order comes to over $50 you can receive free shipping. Please enter the code FREESHIP50 on the checkout page.
Otherwise for orders under $50 the ship charge will be calculated at checkout depending on weight.
Shipping options are USPS and UPS.
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
Shipping
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For orders $50 and over You will receive free shipping if you remember to enter the code FREESHIP50 on the shipping page at checkout.
Otherwise for orders under $50 the shipping charge will be calculated at the time of checkout depending on weight.
The standard carriers offered are UPS and USPS.
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Every order should have a tracking number. It should be attached to your email confirmation after order processing has occured.
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Please contact customer service at info@mycloaktree.com to let me know that your item was lost or damaged so I can contact the shipper and start your replacement order or refund.
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We accept major credit cards including Visa, Master Card, American Express and Discover.
If you prefer to pay with a check please make it out to My Cloak Tree and contact info@mycloaktree.com for further instruction.
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
Payments
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Please contact info@mycloaktree.com to speak to customer service for an item that you would like to return.
Please see store policies for more information regarding your return and we will be happy to work with your issue for a refund or replacement.
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
-
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.